In accordance with the applicable laws, Yeonam Books is registered (business entity #694-90-00790 and publishing company #2018-000091).
CEO Kyungsuk Na.
Please contact us at yeonambooks@gmail.com or 82-31-913-5610.
Yeonam Books / #103-1605, Gravista, 2702, Daehwa-dong, Goyang City, Gyeonggi Province, Korea
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Delivery Information
Delivery Method : Parcel Service
Delivery Region : All EMS Countries
Delivery Cost : International Shipping Fee
Delivery Days : 7 - 10 days
Delivery Notice : Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Exchange and Return Information
1. Address for returns and exchanges: - (22825) 243, Yeorumul-ro, Seo-gu, Incheon, Korea
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: - you post a return request within 24 hours of payment and your order is still under “Pending” status (please email us when you post) or - the order is delayed for more than 30 days since payment and you have not received any notification regarding the delay; or - the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request and send an email to us regarding the return request. You are required to attach the photos of the received product(s) and include the order number, and the reason for the return.
(2) We will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
* Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
* Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
* Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
- you are returning the items just because you changed your mind - you are returning shoes, bags, or any other accessories - the products are damaged due to your mishandling - your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
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WORLD SHIPPING
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